Refund policy
🔁 Return Policy – Romal Collections
We hope you’re happy with your purchase. Not entirely satisfied? No worries — you can return your order within 14 days of receiving it. Here’s how it works:
📩 How to Request a Return
🔹 1. Contact Us
📧 Send an email within 14 days of delivery to:
romalcollections@hotmail.com
🔹 2. Provide Proof
📸 Include clear photos or videos of the item and briefly explain why you'd like to return it.
🔹 3. Wait for Approval
📝 Once your request is reviewed, we’ll send you the return instructions and the return address.
📦 Return Conditions
✅ Items must be:
-
Unused
-
In their original packaging
-
In resellable condition
-
Unworn, unwashed, and with all original tags attached
📬 Return shipping costs are the responsibility of the customer, unless the return is due to our error.
💸 Refunds will be processed after we receive and inspect the returned item.
🎯 Returns & Discounts
If you return part of your order and the number of remaining items no longer qualifies for a promotion or discount, your refund will be adjusted based on the regular (non-discounted) prices of the items you kept.
🚫 Non-Returnable Items
-
Personalized products
-
Underwear, socks, and other hygiene-sensitive items
-
Personal care products
-
Items showing signs of use or not in original condition
⚠️ Returns Will Not Be Accepted If:
❌ The shipping address provided was incorrect or incomplete
❌ Delivery was delayed due to customs, weather, or other uncontrollable factors
❌ The package was not picked up or was refused upon delivery
❌ Minor imperfections (e.g. loose threads, light scratches, or slight creases)
❌ Packaging was damaged during international shipping
❌ Tracking information was removed or tampered with
❌ The return request was made after the 14-day period
❓ Questions or Need Help?
Our support team is here for you.
📧 Email us at: romalcollections@hotmail.com
🙏 Thank you for shopping with Romal Collections
We’re committed to making your experience as smooth and enjoyable as possible.